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University of Michigan School of Information, Ann Arbor, Michigan

Master of Science in Information, April 2009
  • Specializations—Human Computer Interaction (HCI) and Library and Information Science (LIS)
  • Coursework—Library reference, Digital libraries, Contextual inquiry, Knowledge management, Networked computers, Computer supported cooperative work (CSCW), Interaction and interface design (http://si682.uxlibrarian.com), Statistics, eCommunities, Cognitive psychology, Principles of management, Information in social systems, Cataloging, Information law, Information seeking behavior, Web archiving and Open education resources.
  • Research papers (unpublished)—"Information Seeking Behavior of Engineers" (Information Seeking Behavior) and "Microsoft Groove" (Computer Supported Cooperative Work)

Washtenaw Community College, Ann Arbor, Michigan

Web Technology Certificate, Internet Professional Program, July 2007
  • Designing user experience—deliverables include website competitive analysis, user testing, confirmatory card sort, interfae redesign with wireframes, website usability test, expert review, web style guide, task analysis and storyboards, and accessibility inspection
  • Web graphic design—deliverables include layout and design, navigation design, image and content handling, slicing, existing website redesign, and homepage/subpage design
  • Web coding—created complex web pages in HTML, CSS and XML
Associates of Arts in Business, May 2004
Techical Communications program, core courses only—Tech Writing 1-4, August 2012

Michigan Technological University, Houghton, Michigan

Bachelor of Science in Electrical Engineering
  • Specializations—controls and communications
  • Senior design project—acoustic speaker design

professional experience

University of Michigan Dearborn, Dearborn, Michigan

Engineering Librarian (Assistant Librarian), Jan 2016–present
  • Instruction—Develop and deliver online and in-person library instruction and research support services for the College of Engineering and Computer Sciences (CECS) and mathematics students and faculty.
  • Scholarly publishing—Support scholarly publishing and research initiatives of faculty and students of the CECS and mathematics department.
  • Data services—provide training for the data repository Deep Blue Data and assistance in reviewing data management plans for grants.
  • Information literacy—Partner with instructional faculty within the College to help students achieve learning outcomes such as information literacy, written communication, problem solving, creative thinking and integrative learning.
  • Collection development—Responsible for the collection development of CECS and mathematics.

MCLS (Midwest Collaborative for Library Services), Lansing, Michigan

User Experience Librarian, Dec 2012–Nov 2015
  • New MCLS website—As project manager, information architect, user researcher, content wrangler, and client liason, the website was released on time and within budget with many accolades from our members.
  • MeL.org redesign—user experience consultant for the Library of Michigan for the MeL.org" redesign project
  • MCLS classes designed and taught—"Writing for the Web" (3 classes taught) and "Website Redesign for Libraries" (1 class). Both classes are 2 hour classes online via WebEx.
  • MCLS newsletter—responsible for implementation, editing, pushing the send button, maintaining the subscriber list, and gathering/analyzing statistics
  • Surveys—write, implement, and analyze surveys to answer business questions.

ProQuest, Ann Arbor, Michigan

User Experience Specialist, Feb 2010–Nov 2012
  • User assistance system—solely implemented the ProQuest user assistance (Help!) system, worked with localization company to translate English content into 18 other languages (including Arabic), and wrote content for the Help system that works in conjunction with search.proquest.com, an internet-based research application.
  • ProQuest platform UX design—Developed design renderings/wireframes using Axure and Visio to define the user interface form, function, navigation, interaction, and basic screen design.
  • Functional requirements (agile stories)—Wrote brief functional requirements documents to convey design elements and interactions to the product development team and quality assurance. JIRA was used to keep track of these stories.

Gale Cengage Learning, Farmington Hills, Michigan

Product Manager, Health, May–Nov 2009
  • Performed market research via focus groups and an online survey
  • Conducted a heuristic review for online product redesign
  • Answered product related questions, and authored product blog
  • Developed content for and hosted webinars for customers

Population Action International, Washington DC

Alternative Spring Break Volunteer, Incentive-Centered Design, Spring break 2009
  • Provided knowledge management recommendations for software implementation (Microsoft SharePoint)
  • SharePoint worksite design—provided recommendations for how Microsoft SharePoint worksites can be designed to support/promote efficient, effective and ongoing progress reporting by staff.

Ex Libris, Boston, Massachusetts (remote from Michigan)

Software Application and Data Intern, Dec 2007–Dec 2008
  • Analyzed and loaded library data for MetaLib product
  • Configured MetaLib software on customer servers
  • Troubleshoot customer problems
  • Customized MetaLib web interfaces

Columbia University Libraries, New York, New York

Alternative Spring Break Volunteer, Management and Planning Activities, Spring break 2008
  • Job shadowing—experienced a typical week in the life of academic engineering and chemistry librarians
  • Website recommendations—conducted usability studies for the chemistry and engineering library websites

Ford Motor Company Knowledge Center, Dearborn, Michigan

Information Specialist Intern, May 2008–Aug 2008
  • Provided Expert Review and Competitive Analysis of Ford Knowledge Center website
  • Moved and organized documents from Documentum to Microsoft Sharepoint
  • Original and copy cataloging
  • Serials management
  • Website content management
  • Answered patron reference questions

Scholarly Publishing Office (now part of Michigan Publishing), Ann Arbor, Michigan

Electronic Publishing Assistant, Sept 2007–Dec 2007
  • Published articles online using xhtml, sml and Pagemaker Pro
  • Completed usability study of book reprint order website

SPX GSE Scale Systems, Allen Park, Michigan

Knowledgebase Administrator/Application Engineer, Mar 2004–Aug 2007
  • Authored, reviewed, and approved technical documents in HTML to publish on GSE knowledgebase
  • Responsible for setup, implementation, and employee training of the GSE knowledgebase and customer service software
  • Produced training material and trained GSE customers
  • Provided technical phone support for GSE Scale distributors
  • Product functionality, set-up and calibration
  • Equipment and programming troubleshooting
  • New product testing and development
  • Recommended products for customer applications and systems
  • Produced custom programs for distributors
  • Collaborated with sales, marketing and engineering to support customers and products

Tetra Tech Industrial Services, Ann Arbor, Michigan

Electrical Engineer, Oct 2002–Jan 2004
  • Michigan Department of Transportation Stormwater website
    • Designed and modified website pages using Microsoft Front Page
  • Trenton, Michigan Wastewater Treatment Plant
    • Programmed PLCs using RSLogix5000, DeviceNet, ControlNet
    • Designed screens for operators using RSViewSE
  • Ford Motor Company Rouge Facility, Frame Plant
    • Produced AutoCAD drawings for electrical one-lines, schematics, panel layouts, communications systems and building layouts

Process Results, Saline, Michigan

Electrical Engineer, May 2001–Oct 2002
  • University of Michigan, Ann Arbor, Michigan
    • Surveyed lighting in UofM hospitals for Energy Star Program
    • Produced building layouts and lighting plans in AutoCAD
  • Ralston Foods, Battle Creek, Michigan
    • Programmed PLCs using RSLogix5000, DeviceNet, ControlNet
    • Designed screens for operators using RSView
    • Produced AutoCAD drawings for electrical one-lines, schematics, panel layouts, communications systems and building layouts
  • Quaker Chemical Company, Detroit, Michigan
    • Produced AutoCAD drawings for electrical one-lines, schematics, panel layouts, communications systems and building layouts

Interlochen Center for the Arts, Interlochen, Michigan

Master Theatre Electrican, summers of '99 and '00

Sound and Lighting Services, Houghton, Michigan

Technician/Production Account Manager, 1998–2001

Michigan Tech University Theaters, Houghton, Michigan

Theater Electrician, 1999–2001